Welcome to the York Medical Group Website
This website is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates. At York Medical Group, we aim to treat all our patients promptly, courteously and in complete confidence.
Please be sure to check the Your Health Section on your right, we have a lot of information about self care and minor illness that might be helpful to you at home.
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Our Contact Numbers
Acomb - 01904 342999
Monkgate - 01904 206862
Woodthorpe - 01904 706881
32 Clifton - 01904 653834
YSJ - 01904 724775
You will obviously be aware of the financial pressure that the NHS is under. York is certainly not immune to this and both the local Clinical Commissioning Group (CCG) and York Hospital are both under considerable strain as regards their financial situation.
Another issue is that of GP recruitment. It is a struggle currently to find young GPs who wish to commit to the practice in the long-term.
Given this combination of factors we are having to look at different ways to continue to provide the service of high quality that our patients would expect.
Patient safety is the paramount consideration in everything that we do. Given the current clinical workload being spread across a smaller pool of clinical staff, we have decided to suspend the ‘extended hours' appointments that we have offered since 2007.
This will mean that we will no longer offer appointments outside of the hours 0800-1830 Monday to Friday. This will be the case from April 1st. We will be keeping the situation under review.
We would encourage all our patients to join us in discussing how we can safely deliver high quality care in the current environment. Please do join our patient participation group either by contacting reception or through our website. Any other feedback gratefully received.
York Medical Group - Petergate Surgery – Clifton Medical Practice merger will take place on 28 & 29 June 2016.
York Medical Group will be merging with Clifton Medical Practice on Tuesday 28th June 2016 and Petergate Surgery on Wednesday 29th June 2016.
There will be limited appointments during this time, however you will still be able to see or speak to one of our Clinicians to access urgent appointments.
Patients will be able to request 2 months worth of prescriptions to avoid delays during this period.
Unfortunately from the 27th June—1st July there will be no online facilities and we apologise if this causes any inconvenience .
We are looking forward to the merge and welcoming you to our sites across York.
There maybe some slight delays to normal service. If you do have any problems or concerns, please do let us know.
Thank you for your patience.
York Medical Group, Clifton Medical Practice and Petergate Surgery would like to start working together as one larger practice from 1st July 2016
We recently conducted a survey as to what our patients thought about this and we have generated a set of FAQs for you to look at and a summary of the feedback of the proposed merger.
We are offering the Meningitis ACWY to all new university entrants plus those born between
Please phone your site to arrange an appointment.
The Friends and Family Test
Putting Patients First
The Friends & FamilyTest (FFT) is a feedback tool which offers patients the opportunity to provide feedback about the care and treatment they have received. This is not a traditional survey; this will be a continuous loop between our patients and staff.
The FFT questions asks if patients would recommend the services we provide and how we could improve them. This provides a mechanism to highlight both good and poor patient experience. The data is completely anonymous and is not compulsory, but is available to all patients.
If you would like to participate in the survey please activate by clicking the red box on the right of this page
Statement of Intent for York Medical Group
Please understand that it will take 48 hours for a prescription to be processed and signed. Demand is high and we are sorry for any inconvenience. Your prescriptions will be available for collection after 3pm. Don't forget you can order your prescriptions on-line
Patient Participation Report 2014/2015
This report is now available to view. Plese click the link 'Patient Group' opposite.
Please click here to take our 2015 survey.
We have five sites in the city; please see the maps to find our locations. With the exception of patients registered at York St John University, patients are welcome to make appointments at any of our three main surgeries – Acomb, 32 Clifton, Monkgate and Woodthorpe – even if this is not your usual surgery. All our patients' medical records are computerised, so – for example – if you work in town and it is more convenient for you to be seen at our Monkgate surgery, please do not hesitate to make an appointment there.
All our surgeries have disabled access. Should you require further information, please telephone the relevant surgery.
We have Disabled parking available at our Acomb and Monkgate sites.
Interpreting Services & Hearing Loops
Interpreting services can be made available in certain circumstances for patients needing translation or those who are hard of hearing or deaf. We would need prior warning to see if it is possible to arrange this service. Please ask at reception for more information.
For deaf people and those hard of hearing, a text phone service is available on 0845-606 4647.
Portable hearing loops are now available for those who require one from reception. They can be taken into the doctor’s room during your consultation.
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