COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Friends & Family Results

This is How likely our patients are to recommend our GP practice to friends and family if they needed similar care or treatment

Number of Patients

Patients Ratings

These results are updated monthly

What you had to tell us

We asked..."Can you tell us why you gave that response?"

Yesterday I had my first cervical cancer screening by Mrs Ann Warriner at Monkgate Surgery and she was absolutely amazing. I was so worried about it but she made me feel so at ease, she offered me lots of advice and she made such a dreaded appointment very stress free. I am so grateful - thank you so much. You are all heroes.
Good service received to date.
Always looked after me very well
I have been trying to obtain a phone appointment to speak to a GP about a medical report issued to you and myself on 16 Nove 2020, concerning spleen lesions. I am in pain and would like an investigation to go ahead but cannot get to speak to a GP as when my call comes up in the queue the phone disconnects. I am feeling very frustrated and would like to speak to a GP.
Waiting long periods of time on phone to get through to speak someone, never any appointments available, cant even make phone appointment! This surgery has gone down hill since joining this "super practice" of york medical group it was advertised as being bigger, better, more access blah blah in reality it's in a worse state than ever!!
love the service when you get through but the phoning up the continual instructions, and the vast wait are soul-destroying if you want the same-day appointment and your phone bang on opening time by the time its your turn there are no slots left,but even phoning for nurse appointment or general inquiries are terrible if one was really ill. but I must say when you get through to nurses and doctors they are wonderful, but even then you are told the doctor will phone you in 3 days, I do not think the people who answer the phone are in a position to judge just how ill one would be unless they have qualified in medicine .
Really disappointed that cannot get to speak to receptionist with regards needing to see a nurse about an o going ear infection, I waited 1 nd a half hours to get to speak to someone only to be caller number 2 and told to call back another time, I totally understand that doctors surgery's are short staffed due to covid but to be waiting all that time and then getting kicked off the system is appalling
After being in pain for the last few month's and not wanting to bother the NHS knowing how much pressure you are all under. I finally asked for help! . I was very impressed that I was invited that same afternoon to see a Doctor and she was very understanding. within a week I had another appointment with the physio and was treated in all within the week. I cannot thank you all enough.