Carers UK help and advice during coronavirus can be found here
HealthWatch York information can be found here
North Yorkshire Police updates here
Fraud update can be found here
City of York council COVID-19 support - Those vulnerable residents who do not currently have any access to support, but who need help because of the impact of COVID-19, are asked to contact CYC’s Community Support Coordinators at:
Telephone: 01904 551550
For isolated individuals without food we have been advised they have volunteers ready to help in local areas & advised we get people to ring them direct, have patience waiting on phone for response, they will take the details & then pass on to teams in local areas and they will prioritise making sure the most in need get a direct call back & the help first.
Scams
Dementia
Dementia Forward have a help line (which is very busy at the moment, but they are doing everything they can!) Their helpline is 03300 578592 – please pass on to anyone who needs us – even just to talk.
Older People
Age UK York have said no older person in York is alone in facing this situation. You can contact them on 01904 634061. They are refocusing their efforts on essential services such as their shopping service, extending our telephone information line hours and hospital transport provision
OCAY will still be running but with no face to face meetings, they also won't be able to answer their usual phone line due to home working. Staff will take your call and find out if we can provide support via the phone or letter. Please ring the following numbers:
Ruth Potter, Charity Manager: 07715099498
Dan Brittan, Lead Advocate: 07715099500
Kayleigh Fox, Charity Support Assistant: 07715099493
Carers
Mental Health Advice
If you are now off school or college and are feeling anxious, stressed or struggling with your Mental Health:
Homeless
Carecent – Their usual morning café service has changed into a takeaway service. Pack Ups, hot drinks and basic cleaning products are there to be taken away, this will be at their usual opening times.
Money and Benefits
- Citizens Advice Bureau York have a phone line that will offer help and guidance on what benefits are available. (These phone lines are expected to be busy):
Phone Advice line on 03444 111 444, Monday – Friday 10.00 – 4.00
Phone Universal Credit Help to Claim Service 0800 144 8 444, Monday – Friday 8.00 – 6.00
- CYC Benefits Advisers - Clients can call 01904 552044 and a CYC benefits adviser will call them back to give advice. Also assisting with Attendance Allowance, Housing Benefit and Council Tax Support forms over the phone if necessary.
- Welfare Benefits Unit – (For staff NOT members of the public) Advice line: provides specialist welfare benefits advice and is available if you work in North Yorkshire and York. The advice line (phone and email) is open Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm. Contact us on 01904 642512 or [email protected]
Domestic Abuse
IDAS will work to fully safeguard our clients, staff and stakeholders during this uncertain and challenging time. They will continue to:
- Deliver 1-2-1 support to people affected by domestic abuse and sexual violence using methods other than face to face meetings e.g. video calling, live-chat or telephone support.
- Keep our helplines open as usual: North Yorkshire / Barnsley: 03000 110 110 National 24 hour helpline: 0808 2000 247
- Foundation: Domestic Abuse Perpetrator Programme (DAPP). They will continue to:
Provide 1:1 support sessions and advice via telephone and video links. There number is 01904 557491 – York & Selby
- Access to our emergency accommodation service remains the same at present.
- Accept referrals and assess clients.
- Liaise with IDAS to support victims and survivors of domestic abuse.