If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit

To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.


  • Our Monkgate, Water Lane, Woodthorpe and York St John Surgeries are now shut. Please do not visit the surgeries to collect or drop of prescriptions.
  • York Medical Pharmacy is still open for their patients. If you are one of their patients and have query please contact them on 01904 794115.
  • To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
  • If you had a pre-booked GP appointments this will now be become a telephone appointment. The GP will contact you on the day either in the morning if it was a AM appointment or the afternoon if a PM appointment. Please do not come down to the surgery.
  • If you need same day care our service is still running. Please call as normal and a GP will advise the best course of action.
  • All pre-booked Nurse Appointments have been cancelled for now and patients have been contacted. If you need a Nurse appointment for the following please call the surgery on the day to book the appointment. Vitamin B12, Testosterone, Zoladex, Pneumovax/shingles vaccinations, Baby Vaccinations and Pre-School Boosters, Simple Dressings and removal of sutures/clips, Complex Wound Care, Whooping vaccination, INR Star.
  • Hearing aid batteries will need to be requested from audiology on 01904 726741 and your batteries will be posted out to you
  • Prescriptions - please do not visit the surgery to drop off a prescription. Please sign up for the NHS App or ring the surgery and verbally sign up for online services via the query lines. If you cannot access these services please can you post your prescription to the surgery. Please make sure nominate a pharmacy for your prescription to be sent to electronically.
  • Doors at all surgeries will be locked and will only be opened for those patients that have appointments, this is to keep staff safe so we can keep surgeries working.
  • All fit/sick notes will automatically be posted for the foreseeable future.
We apologise for the inconvenience these actions will cause but we are working in unprecedented times.
" Trust our family to look after your family "


In the same way that we need to take care of our physical bodies with a good lifestyle, diet and exercise, we also need to pay regular attention to our mental health. This includes good sleep, good diet, exercising, time for rest and relaxation, spending quality time with others, having goals and trying out new things amongst other things.

If you would like to find out more about how you can regularly care for your mental health, and feel a greater sense of happiness and wellbeing we would recommend the following resources:

Action for happiness

A charitable organisation with a lot of excellent information, tips and resources for improving wellbeing and happiness.

Living life to the full

Help for feeling happier

Mental health Foundation

Information, mindfulness courses, relaxation podcasts

Websites for mindfulness techniques: 

Link for mental health book list:

If you are struggling you may want a further discussion with a health professional to discuss options, including counselling and medication. Ideally, make a planned routine appointment with your usual GP if you have one and in the meanwhile look at the options outlined below for further advice. We can offer urgent appointments with any GP if you feel you are in crisis and in acute distress, needing same daycare.

The following options may also be helpful for you:

A new website that aims to give you easy access to mental health services in York follow the link here.

You may be advised to, or wish to consider self -referring to the Improving Access to Psychological Therapies Service in York who offer talking therapies to those struggling with psychological difficulties.

You can self-refer by ringing: 01904 556840

Improving Access to Psychological Therapies (IAPT)

Please click this link to the Guide to Mental Health and Wellbeing in York booklet- an excellent comprehensive guide to all the organisations available in York to support with mental health and wellbeing.

For Military Veterans there is a specialist service for veterans please follow the link below for information on how to self-refer

Veterans Patient Information


NHS mental health care for veterans

A small selection of organisations are as follows:

MIND website

York MIND: 01904 643364

Excellent site for a wide range of mental health and emotional issues

York Mind also have a Mental Health and Well-being Activities Programme 2019 for more information please click here


Counselling, support and information for all relationships

York Relate: 01904 625971


Someone who will listen to your concerns and worries

York Samaritans: 01904 655888


York CRUSE: 01904 481162

Provide support and care following a bereavement


Telephone: 01904 632332

Offers women counselling, courses, social activities and support


For support for survivors of rape and sexual abuse

York Survive: 01904 638813

Young People’s Services at 30 Clarence Street (formerly 29 Castlegate)

Telephone: 01904 554444

Advice, support and counselling for young people ages 16-25


Advice and support for families about parenting and issues that may arise for children and teens


Free confidential helpline offering information, friendship and advice to older people 24 hours per day

Telephone: 0800 4708090

Recovery College Online

Offers online support and courses for those who are struggling with mental health problems.

Citizen’s Advice Bureau

Offer free, independent, confidential and impartial advice to help people resolve numerous issues that may be affecting your mental wellbeing, including advice on benefits, work, finance, consumer, relationship, housing, discrimination, tax, education, healthcare and legal issues.

National Telephone: 03444 111 444

And a few useful websites:

Beating the blues

CBT for depression and anxiety

Mood Gym

Self-help training in CBT for anxiety and depression

Mind Full

Depression and anxiety issues for young people (ages 11-17)


Nhs Digital have created a library of useful health apps. We have put together some that will be useful with this condition.

  • COVE Create music to capture your mood and express how you feel with the Cove app. Instead of words, create music to reflect emotions like joy, sadness, calm and anger. You can store your music in a personal journal, or send them to someone and let the music do the talking. For more info click here.
  • Chill Panda Learn to relax, manage your worries and improve your wellbeing with Chill Panda. The app measures your heart rate and suggests tasks to suit your state of mind. Tasks include simple breathing techniques and light exercises to take your mind off your worries. For more info click here.
  • BlueIce is an evidenced-based app to help young people manage their emotions and reduce urges to self-harm. It includes a mood diary, a toolbox of evidence-based techniques to reduce distress and automatic routing to emergency numbers if urges to harm continue. Click here for more info.

  • SilverCloud is an online course to help people manage stress, anxiety and depression. You work through a series of topics selected by a therapist to address specific needs. The eight-week course is designed to be completed in your own time and at your own pace. Click here for more info.
  • Stress & Anxiety Companion helps you handle stress and anxiety on-the-go. Tools like breathing exercises, relaxing music and games are designed to calm the mind. The app helps you change negative thoughts to help you better cope with life's ups and downs. For more info click here.
  • Catch It Learn how to manage feelings like anxiety and depression with Catch It. The app will teach you how to look at problems in a different way, turn negative thoughts into positive ones and improve your mental wellbeing. Click here for more info.
  • Big White Wall is an online community for people who are stressed, anxious or feeling low. The service has an active forum with round-the-clock support from trained professionals.  You can talk anonymously to other members and take part in group or one-to-one therapy with therapists. For more info click here.
  • Calm Harm is an app designed to help people resist or manage the urge to self-harm. It's private and password protected. Click here for more info.
  • Rally Round is a free and secure online tool that allows parents, other family members, friends and carers to organise support for a child with an illness or challenging behaviour. Features like the to-do list, the noticeboard, and email and text notifications keep everyone in the loop. For more info click here.
  • Cypher (formerly Silent Secret) is an anonymous peer-to-peer social network. It is a space to share your feelings and secrets, give and receive support, and connect to other support organisations. Click here for more info.
  • Be Mindful The Be Mindful course is an easy-to-follow web-based training programme that guides you through all the elements of mindfulness-based cognitive therapy. Follow this link.