Online Services

Online Services New Access available 

If you have already registered for online services you can manage your account from this page

If you are not registered yet REGISTER HERE:

NHS App

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use SystmOnline you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Information regarding children's access and Proxy Access:

NHS England recommends that practices adopt a very cautious approach to allowing parents’ access to their child’s medical record once children reach the age of 11, especially in light of the extended access to medical records in 2015. For this reason, the practice has decided to remove access to online services for patients aged between 11 and 15 years old. A young person may decide at a point, once they are mature enough, to request access themselves from the age of 16.

If you wish to register your child for online services York Medical Group does this as proxy access rather than create a child their own username and password. Please click here for a link to the form and be aware this access is removed once the child reaches 11 years old. 

Please also note that:

• At present, the online booking system does not show the job title of the members of our clinical team. Therefore, you need to be sure that you are booking an appointment with the right person. We do not have control of the online booking/repeat prescription ordering service, as it is a separate web site which integrates with our clinical system, but have asked if it can be amended. We have tried to resolve this issue so the clinicians names should say Doctor for GPs and session types let you know what type of clinican you will be seeing.
• We apologise for any confusion, and hope that the SystmOne website can be amended soon
• Only students are allowed to use our York St John University site, so please be aware when booking an appointment online.

• Managing Appointments with SystmOnline

  Managing Appointments with SystmOnline

  If you have already registered for online services you can manage your account from this page. These help guides refer to when you log in to Systmonline

  You will be able to see up to five past appointments and all future appointments. You will also be able to book and cancel appointments.Your practice may limit the number of future appointments that you can have at any one time. If you have already reached this limit and would like to book another appointment, you should contact your practice by telephone or in person.

  Booking an Appointment

  Providing you have not already reached your practice's limit for the number of future appointments, you can book an appointment using this service.

  Click the Book Appointment link on the Home Page or the Book Appointment button on the main menu bar.

  The page displayed shows details of all the sessions at your GP practice that are available for online booking. The table shows the date an appointment is available, the earliest and latest slot times, as well as the location, clinician and session type.

  Your practice may have decided to allow you to book more than two weeks in advance. If they have, a drop-down list will be available for you to select dates further in the future. Select an option from the list and click Show.

  Click View Available Appts at the end of the row for the session you require.

  A list of appointments is displayed showing the appointment type, start and end time, and duration of the appointment. The most useful columns for you are 'Start Time' and 'End Time'.

  Click Book at the end of the row for the appointment you require.

  Check the details of the appointment, including the full address - if your practice operates from more than one site, check that this is where you want to go. If appropriate, enter the reason for your appointment in the Reason field, e.g. Blood Pressure check. This will help practice staff to prepare for your appointment. Bear in mind, however, that any information you enter may be visible to all practice staff and not just to the clinician you are going to see.

  To continue without booking the appointment, click Cancel.

  To confirm the appointment, click Book Appointment. The appointment is confirmed.

  To print the details, click Print. Otherwise, click Back or any other menu option.

  Cancelling an Appointment

  To cancel an appointment:

  1. Go to the Future Appointments page and click the Cancel Appointment button relating to the appropriate appointment.
  2. Check the appointment details and click Cancel this appointment.
  3. To continue without cancelling the appointment, click Back or any other menu option; otherwise, click Close.
• Managing Prescriptions with SystmOnline

  Managing Prescriptions with SystmOnline

  If you have already registered for online services you can manage your account from this page. These help guides refer to when you log in to Systmonline

  For certain drugs, you can request a new prescription.

  Click the Request Medication link on the Home Page, or the Medications button on the main menu bar then Request Medications.

  All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.

  Please note that when making a request for repeat medication on the online services that you make a repeat request and a custom request separately otherwise one will override the other.

  To request a repeat prescription

  1. Select Request Exisitng Medication. 
  2. Select the drug by ticking the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request on the next page if requesting multiple items.
  3. If the medication is not listed and you just want that single item type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.
  4. Click Continue, you can now add Notes to individual medications as well as Medication Request Notes for items that may not be listed.
  5. Click Request Medication. The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection in three working days (after 2pm).
  6. Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.
• Changing your Contact Details

  Changing your Contact Details

  If you have already registered for online services you can manage your account from this page These help guides refer to when you log in to Systmonline

  To change your address, telephone number(s) or email address:

  1. Click the Change Contact Details link on the Home page.
  2. Enter your new details then click Submit new contact details. A message is displayed, showing that your details were sent successfully.

  Note: If you are happy for your practice to send text messages to your mobile telephone, e.g. appointment reminders, select Allow SMS notifications and ensure that you have provided your mobile telephone number.

  You can book appointments online here.

• Changing/Resetting Your Password

  Changing/Resetting Your Password

  If you have already registered for online services you can manage your account from this page These help guides refer to when you log in to Systmonline

  You will initially be given a random password and when you log on for the first time, you will be prompted to change it to something more memorable. Passwords must be eight or more characters long and must contain at least one letter (a-z), at least one numeric character (0-9) and one non-alphanumeric character, e.g. '!' or '?'.

  If you need to change your password at any other time:

  • Click the Change Password link under the Your Account header.
  • Type in the current password.
  • Type in the new password.
  • Re-type the new password.
  • Click Submit. You are advised to memorise the new password. Do not write it down or disclose it to anyone else.
  • Click Back to return to the Online Account Management page or Home on the blue menu bar to return to the home page.

  If you forget your password, you can reset it yourself, provided your healthcare organisation has an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it).

  To reset a forgotten password yourself (You must have verified your email the practice to folow these steps):

  • Click the I've forgotten my password link on the Login page.
  • Type in your username and email address on the Reset Password page.
  • Click Reset Password. You will receive an email containing a new password.
  • Use the new password to log in to SystmOnline. You will be prompted to change the password to one of your own choice as soon as you log in. The password must be eight or more characters long and must contain at least one letter (a-z), at least one numeric character (0-9) and one non-alphanumeric character, e.g. '!' or '?'.

  If you do not have an email address that has been verified, you will need to visit your healthcare service in person and ask for your password to be reset. When you log in with the replacement password, you will be prompted to change it to a password of your own choice.

  If you enter your password incorrectly five times you will be unable to log on to SystmOnline and your account will be suspended. On SystmOnline you will get an error message stating that your username or password is incorrect. You will need to contact your surgery to re-enable your online account.