COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
Our same day care our service is still running.
If you need a Nurse appointment please call the surgery on the day to book the appointment.
Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
Doors at all surgeries are locked and will only be opened for those that have appointments.

NEW TELEPHONE NUMBER 01904 439100

" Trust our family to look after your family "

Online Services

Online Services New Access available

If you have already registered for online services you can manage your account from this page

If you are not registered yet REGISTER HERE:

NHS App

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use SystmOnline you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Information regarding children's access and Proxy Access:

NHS England recommends that practices adopt a very cautious approach to allowing parents’ access to their child’s medical record once children reach the age of 11, especially in light of the extended access to medical records in 2015. For this reason, the practice has decided to remove access to online services for patients aged between 11 and 15 years old. A young person may decide at a point, once they are mature enough, to request access themselves from the age of 16.

If you wish to register your child for online services York Medical Group does this as proxy access rather than create a child their own username and password. Please click here for a link to the form and be aware this access is removed once the child reaches 11 years old.

Please also note that:

At present, the online booking system does not show the job title of the members of our clinical team. Therefore, you need to be sure that you are booking an appointment with the right person. We do not have control of the online booking/repeat prescription ordering service, as it is a separate web site which integrates with our clinical system, but have asked if it can be amended. We have tried to resolve this issue so the clinicians names should say Doctor for GPs and session types let you know what type of clinican you will be seeing.
We apologise for any confusion, and hope that the SystmOne website can be amended soon
Only students are allowed to use our York St John University site, so please be aware when booking an appointment online.

Managing Appointments with SystmOnline
Managing Appointments with SystmOnline

If you have already registered for online services you can manage your account from this page. These help guides refer to when you log in to Systmonline

You will be able to see up to five past appointments and all future appointments. You will also be able to book and cancel appointments.Your practice may limit the number of future appointments that you can have at any one time. If you have already reached this limit and would like to book another appointment, you should contact your practice by telephone or in person.

Booking an Appointment

Providing you have not already reached your practice's limit for the number of future appointments, you can book an appointment using this service.

Click the Book Appointment link on the Home Page or the Book Appointment button on the main menu bar.

The page displayed shows details of all the sessions at your GP practice that are available for online booking. The table shows the date an appointment is available, the earliest and latest slot times, as well as the location, clinician and session type.

Your practice may have decided to allow you to book more than two weeks in advance. If they have, a drop-down list will be available for you to select dates further in the future. Select an option from the list and click Show.

Click View Available Appts at the end of the row for the session you require.

A list of appointments is displayed showing the appointment type, start and end time, and duration of the appointment. The most useful columns for you are 'Start Time' and 'End Time'.

Click Book at the end of the row for the appointment you require.

Check the details of the appointment, including the full address - if your practice operates from more than one site, check that this is where you want to go. If appropriate, enter the reason for your appointment in the Reason field, e.g. Blood Pressure check. This will help practice staff to prepare for your appointment. Bear in mind, however, that any information you enter may be visible to all practice staff and not just to the clinician you are going to see.

To continue without booking the appointment, click Cancel.

To confirm the appointment, click Book Appointment. The appointment is confirmed.

To print the details, click Print. Otherwise, click Back or any other menu option.

Cancelling an Appointment

To cancel an appointment:
1. Go to the Future Appointments page and click the Cancel Appointment button relating to the appropriate appointment.
2. Check the appointment details and click Cancel this appointment.
3. To continue without cancelling the appointment, click Back or any other menu option; otherwise, click Close.
Managing Prescriptions with SystmOnline
Managing Prescriptions with SystmOnline

If you have already registered for online services you can manage your account from this page. These help guides refer to when you log in to Systmonline

For certain drugs, you can request a new prescription.

Click the Request Medication link on the Home Page, or the Medications button on the main menu bar then Request Medications.

All current repeat prescriptions are listed with the drug, dosage, quantity, last issued date and status. An empty tick box in the left-hand column means you can ask for a new prescription for that drug.

Please note that when making a request for repeat medication on the online services that you make a repeat request and a custom request separately otherwise one will override the other.

To request a repeat prescription
1. Select Request Exisitng Medication.
2. Select the drug by ticking the box in the left-hand column. If the item you require is not listed or if you need to include further information with your request on the next page if requesting multiple items.
3. If the medication is not listed and you just want that single item type the details into the Medication Request Notes field. When providing this information, you should bear in mind that it may be visible to all practice staff.
4. Click Continue, you can now add Notes to individual medications as well as Medication Request Notes for items that may not be listed.
5. Click Request Medication. The Medication Order Summary is displayed, stating that a request has been sent to the practice to re-prescribe the item(s), and that the prescription will be ready for collection in three working days (after 2pm).
6. Click Return to Current Medication to return to the Current Prescriptions page where the status of the drug will show that it has been requested.
Changing your Contact Details
Changing your Contact Details

If you have already registered for online services you can manage your account from this page These help guides refer to when you log in to Systmonline

To change your address, telephone number(s) or email address:
1. Click the Change Contact Details link on the Home page.
2. Enter your new details then click Submit new contact details. A message is displayed, showing that your details were sent successfully.
Note: If you are happy for your practice to send text messages to your mobile telephone, e.g. appointment reminders, select Allow SMS notifications and ensure that you have provided your mobile telephone number.

You can book appointments online here.
Changing/Resetting Your Password
Changing/Resetting Your Password

If you have already registered for online services you can manage your account from this page These help guides refer to when you log in to Systmonline

You will initially be given a random password and when you log on for the first time, you will be prompted to change it to something more memorable. Passwords must be eight or more characters long and must contain at least one letter (a-z), at least one numeric character (0-9) and one non-alphanumeric character, e.g. '!' or '?'.

If you need to change your password at any other time:
- Click the Change Password link under the Your Account header.
- Type in the current password.
- Type in the new password.
- Re-type the new password.
- Click Submit. You are advised to memorise the new password. Do not write it down or disclose it to anyone else.
- Click Back to return to the Online Account Management page or Home on the blue menu bar to return to the home page.
If you forget your password, you can reset it yourself, provided your healthcare organisation has an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it).

To reset a forgotten password yourself (You must have verified your email the practice to folow these steps):
- Click the I've forgotten my password link on the Login page.
- Type in your username and email address on the Reset Password page.
- Click Reset Password. You will receive an email containing a new password.
- Use the new password to log in to SystmOnline. You will be prompted to change the password to one of your own choice as soon as you log in. The password must be eight or more characters long and must contain at least one letter (a-z), at least one numeric character (0-9) and one non-alphanumeric character, e.g. '!' or '?'.
If you do not have an email address that has been verified, you will need to visit your healthcare service in person and ask for your password to be reset. When you log in with the replacement password, you will be prompted to change it to a password of your own choice.

If you enter your password incorrectly five times you will be unable to log on to SystmOnline and your account will be suspended. On SystmOnline you will get an error message stating that your username or password is incorrect. You will need to contact your surgery to re-enable your online account.