About us - York Medical Group

About York Medical Group

This website is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates.

At York Medical Group, we aim to treat all our patients promptly, courteously and in complete confidence.

Read Our Practice Leaflet

Read Our Patient Newsletter

Polices & Useful Information

We try to take note of the questions everyone seems to have as well as any we can think of before they’re even asked.

Practice Policies

Interpreting services can be made available in certain circumstances for patients needing translation or those who are hard of hearing or deaf. We would need prior warning to see if it is possible to arrange this service. Please ask at reception for more information.

For deaf people and those hard of hearing, a textphone service is available on 0845-606 4647.

Portable hearing loops are now available for those who require one from reception. They can be taken into the doctor’s room during your consultation.

All our surgeries have disabled access. Should you require further information, please telephone the relevant surgery.

We have Disabled parking available at our Acomb, Water Lane, Tower Court and Monkgate sites.

Please click here to read a copy of our patient charter.

Please feel free to read our Statement of Intent Document in PDF format.

To help support all our patients we have tools to make our website more accessible.

We have an accessibility tool UserWay. UserWay helps make websites easier for everyone to use, especially people with disabilities.
It adds tools that let you:

Make text bigger
Change colours for better contrast
Pause animations
Use a screen reader to hear the content

This means people with visual, hearing, or motor challenges can access health information more comfortably and independently. It also helps websites follow legal accessibility standards like the ADA and WCAG.

It can be found in the bottom of our webpages.