COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Practice Policies and Procedures


    • Appointment Punctuality

      Please click here to read our policy for appointment punctuality(lateness)

    • NHS Constitution

      To read the NHS Constitution please click here.

    • NHS Digital transparency notice: (COVID-19)

      NHS Digital transparency notice: GPES data for pandemic planning and research (COVID-19)

      This transparency notice provides details about how NHS Digital collects, analyses, publishes and disseminates personal data collected from GP practices for coronavirus (COVID-19) planning and research purposes. You read it here.

    • Practice Complaints Procedure

      Practice Complaints Procedure

      We endeavour to offer the best service to all our patients. If you feel we have fallen short please feel free to discuss this with any staff member. If the issue is not resolved to your satisfaction they will suggest you contact Karey Bennett to whom you may talk to informally discuss the problem and offer you further advice on our formal complaints procedures. If you wish to follow this please let us know as soon as possible after a problem or issue arises. If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales: 

      • Within 12 months of the incident that caused the problem 

      OR 

      • Within 12 months from when the complaint comes to your notice 

      The Practice will acknowledge your complaint within three working days. 

      When the practice looks into your complaint it aims to: 

      • Ascertain the full circumstances of the complaint.
      • Make arrangements for you to discuss the problem with those concerned if you would like this.
      • Make sure you receive an apology, where this is appropriate.
      • Identify what the practice can do to make sure the problem does not happen again.

      York Medical Group Complaints Leaflet here and in Polish here 

      COMPLAINING ON BEHALF OF SOMEONE ELSE

      Please note that York Medical Group keeps strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so. A note signed by the person concerned will be required, unless they are incapable of providing this due to illness or disability.

      COMPLAINING TO OTHER AUTHORITIES

       The practice management team hope that if you have a problem you will use the Practice Complaints Procedure. However, if you feel you cannot raise your complaint with us, or you are dissatisfied with the response received from us, you can contact any of the following 2 bodies:

      • NHS Complaints Advocacy Service, By post: York Advocacy Hub, 30 Clarence Street, York YO31 7DE By phone: 01904 414357
      • National Commissioning Board, Central Contact Centre, PO Box 16738, Redditch, B97 9PT or telephone 0300 311 22 33 Mon to Fri 8am to 6pm or email [email protected]
      • As a last resort, if you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. You can call the Ombudsman’s Complaints Helpline on 0345 015 4 033 or http://www.ombudsman.org.uk or Textphone (Minicom): 0300 061 4298

      If you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission on 03000 616161, or alternatively visit the website: www.cqc.org.uk/contact-us 

      Help with other medical services 

      Independent Complaints and Advocacy service

      ICAS is a national service that supports people who want to make a complaint about their NHS Care or treatment. Your local ICAS service can be found on the website below:

       https://www.england.nhs.uk/2013/03/advocacy-complaint/ 

      • The Patient Advice Liaison service known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

       Contact Telephone Number: 01904 726262

       Address: York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HE 

      Contact Email Address:[email protected]

    • How We Use Your Health Records

      How We Use Your Health Records

       

    • Patient Charter

    • Home Visits

      Home Visits

      If possible please try to telephone before 10:30. A doctor or nurse will phone you back, as it may be that your problem can be dealt with by telephone advice, or it may be more appropriate to arrange a hospital attendance.

      Home visits are only available for patients who are too ill (eg terminally ill) or physically incapable of travelling to the surgery (eg a truly housebound patient for whom travel to the surgery by car would cause deterioration in their medical condition).

      Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. There are also better facilities for examining and treating patients at the surgery 

      You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

    • Privacy Information

      Please follow the link here to view our privacy information policy (GDPR).

      YMG Privacy Notice - Complaints here.

      YMG Privacy Notice - Direct Care here.

      YMG Privacy Notice - Emergencies here.

      YMG Privacy Notice - National Screening Programmes here.

      YMG Privacy Notice - NHS Digital here.

      YMG Privacy Notice - Payments here.

      YMG Privacy Notice - Public Health here.

      YMG Privacy Notice - Research here.

      YMG Privacy Notice - Risk Stratification here.

      YMG Privacy Notice - Safeguarding here.

      YMG Privacy Notice - Summary Care Record here.

      YMG Privacy Notice - Telephone Calls here.

    • Data Security & Protection Policy

      To read our Data Security & Protection Policy please click here